Voice of Customer

As of Fall 2024, Contentsquare users can take advantage of Voice of Customer capabilities.

Voice of Customer gives context to quantitative data and helps you understand what users are thinking. The Voice of Customer module enables you to create surveys to capture user feedback using a variety of question types and customization options.

For more information on Voice of Customer, see this article Help Center ↗.

For more information about how Voice of Customer combines with Experience Analytics, refer to our plans and pricing ↗.

To use Voice of Customer, make sure your CSP configuration includes the following sources in addition to the base policy. Add them to your existing directives rather than replacing them:

• script-src: 'unsafe-inline' and *.contentsquare.net
• style-src: 'unsafe-inline'
• font-src: *.contentsquare.net

See Content Security Policy for a complete example policy.

The Tag will inject a hotjar-{SITE_ID}.js script which loads the survey widgets.

The Tag will create additional cookies, prefixed with _hj.