Troubleshooting
The latest CSQ SDK is here! Learn how to upgrade your app.
Requests are failing
Section titled Requests are failingIn order for Contentsquare to work, you need to make sure the following endpoints are not blocked by your network (VPN):
Request | Endpoint | Detail |
---|---|---|
Config file | https://mobile-production.content-square.net | See Configuration |
Analytics data (EU) | https://m.csqtrk.net https://m.ba.contentsquare.net https://m.aa.contentsquare.net | See Sending data |
Analytics data (US) | https://m-aus1.contentsquare.net https://m.bf.contentsquare.net https://m.af.contentsquare.net | See Sending data |
Monitoring | https://l.contentsquare.net | Used by the SDK to send SDK monitoring analysis in JSON format over HTTPS. |
Session Replay data (EU) | https://ka-aeu1.contentsquare.net https://ka.ba.contentsquare.net https://ka.aa.contentsquare.net | See Session Replay requests |
Session Replay data (US) | https://ka-aus1.contentsquare.net https://ka.bf.contentsquare.net https://ka.af.contentsquare.net | See Session Replay requests |
Snapshot (EU) | https://s.contentsquare.net https://b.ba.contentsquare.net https://b.aa.contentsquare.net | See Snapshot capture |
Snapshot (US) | https://s-aus1.contentsquare.net https://b.bf.contentsquare.net https://b.af.contentsquare.net | See Snapshot capture |
Resources manager (EU) | https://srm.ba.contentsquare.net https://srm.aa.contentsquare.net | See Session Replay requests |
Resources manager (US) | https://srm.bf.contentsquare.net https://srm.af.contentsquare.net | See Session Replay requests |
Error message “Contentsquare SDK cannot execute operation”
Section titled Error message “Contentsquare SDK cannot execute operation”If the following message appears in the logs:
CSLIB ℹ️ Info:⚠️ Contentsquare SDK cannot execute operation because it hasn't been started.
It means SDK API calls were done incorrectly.
In this case: gestures and lifecycle events won’t be tracked by the SDK.
Two possible explanations exist for this issue:
- The SDK is manually started and API calls were made before call to
start
. - The SDK is automatically started and API calls were made before the
AppDelegate.willFinishLaunchingWithOptions
. Ensure that it doesn’t happen or contact our support team if you have a specific need.
Providing a debug build for investigation
Section titled Providing a debug build for investigation- Build your app for iOS device (not simulator)
- Open the product folder for your app
- Copy the .app from Debug-iphoneos and send it to the Contentsquare team