Troubleshooting

In order for Contentsquare to work, you need to make sure the following endpoints are not blocked by your network (VPN):

RequestEndpointDetail
Config filehttps://mobile-production.content-square.netSee Configuration
Analytics data (EU)https://m.csqtrk.netSee Sending data
Analytics data (US)https://m-aus1.contentsquare.netSee Sending data
Session Replay data (EU)https://ka-aeu1.contentsquare.netSee Session Replay requests
Session Replay data (US)https://ka-aus1.contentsquare.netSee Session Replay requests
Snapshot (EU)https://s.contentsquare.netSee Snapshot capture
Snapshot (US)https://s-aus1.contentsquare.netSee Snapshot capture

Error message “Contentsquare SDK cannot execute operation”

Section titled Error message “Contentsquare SDK cannot execute operation”

If the following message appears in the logs:

CSLIB ℹ️ Info:⚠️ Contentsquare SDK cannot execute operation because it hasn't been started.

It means SDK API calls were done incorrectly.

In this case: gestures and lifecycle events won’t be tracked by the SDK.

Two possible explanations exist for this issue:

  • The SDK is manually started and API calls were made before call to start.
  • The SDK is automatically started and API calls were made before the AppDelegate.willFinishLaunchingWithOptions. Ensure that it doesn’t happen or contact our support team if you have a specific need.