Troubleshooting
Requests are failing
Section titled Requests are failingIn order for Contentsquare to work, you need to make sure the following endpoints are not blocked by your network (VPN):
Request | Endpoint | Detail |
---|---|---|
Config file | https://mobile-production.content-square.net | See Configuration |
Analytics data (EU) | https://m.csqtrk.net https://m.ba.contentsquare.net https://m.aa.contentsquare.net | See Sending data |
Analytics data (US) | https://m-aus1.contentsquare.net https://m.bf.contentsquare.net https://m.af.contentsquare.net | See Sending data |
Monitoring | https://l.contentsquare.net | Used by the SDK to send SDK monitoring analysis in JSON format over HTTPS. |
Session Replay data (EU) | https://ka-aeu1.contentsquare.net https://ka.ba.contentsquare.net https://ka.aa.contentsquare.net | See Session Replay requests |
Session Replay data (US) | https://ka-aus1.contentsquare.net https://ka.bf.contentsquare.net https://ka.af.contentsquare.net | See Session Replay requests |
Snapshot (EU) | https://s.contentsquare.net https://b.ba.contentsquare.net https://b.aa.contentsquare.net | See Snapshot capture |
Snapshot (US) | https://s-aus1.contentsquare.net https://b.bf.contentsquare.net https://b.af.contentsquare.net | See Snapshot capture |
Resources manager (EU) | https://srm.ba.contentsquare.net https://srm.aa.contentsquare.net | See Session Replay requests |
Resources manager (US) | https://srm.bf.contentsquare.net https://srm.af.contentsquare.net | See Session Replay requests |
Error message “Contentsquare SDK cannot execute operation”
Section titled Error message “Contentsquare SDK cannot execute operation”If the following message appears in the logs:
It means SDK API calls were done incorrectly.
In this case: gestures and lifecycle events won’t be tracked by the SDK.
Two possible explanations exist for this issue:
- The SDK is manually started and API calls were made before call to
start
. - The SDK is automatically started and API calls were made before the
AppDelegate.willFinishLaunchingWithOptions
. Ensure that it doesn’t happen or contact our support team if you have a specific need.