Troubleshooting

Requests are failing

In order for Contentsquare to work, you need to make sure the following endpoints are not blocked by your network (VPN):

Request	Endpoint	Detail
Config file	`https://mobile-production.content-square.net`	See Configuration
Experience Analytics data (EU)	`https://m.csqtrk.net` `https://m.ba.contentsquare.net` `https://m.aa.contentsquare.net`	See Sending data
Experience Analytics data (US)	`https://m-aus1.contentsquare.net` `https://m.bf.contentsquare.net` `https://m.af.contentsquare.net`	See Sending data
Product Analytics data	`https://mh.bf.contentsquare.net`	See Product Analytics
Monitoring	`https://l.contentsquare.net`	Used by the SDK to send SDK monitoring analysis in JSON format over HTTPS.
Session Replay data (EU)	`https://ka-aeu1.contentsquare.net` `https://ka.ba.contentsquare.net` `https://ka.aa.contentsquare.net`	See Session Replay requests
Session Replay data (US)	`https://ka-aus1.contentsquare.net` `https://ka.bf.contentsquare.net` `https://ka.af.contentsquare.net`	See Session Replay requests
Snapshot (EU)	`https://s.contentsquare.net` `https://b.ba.contentsquare.net` `https://b.aa.contentsquare.net`	See Snapshot capture
Snapshot (US)	`https://s-aus1.contentsquare.net` `https://b.bf.contentsquare.net` `https://b.af.contentsquare.net`	See Snapshot capture
Resources manager (EU)	`https://srm.ba.contentsquare.net` `https://srm.aa.contentsquare.net`	See Session Replay requests
Resources manager (US)	`https://srm.bf.contentsquare.net` `https://srm.af.contentsquare.net`	See Session Replay requests

Wrong tag loaded in WebView

When using Manual tag injection for dual context (WebView and Browser tracking on the same webpage), the SDK injects a script that may load after the page, causing the wrong tag to load in the WebView. Use the following solution:

Add a query parameter to the URL of the page you are loading in the WebView:

webView.loadUrl("https://www.example.com/?isWebView=1")

Then add it to the conditions in the page script itself:

function isWebView() {
   return navigator.userAgent.indexOf('CS_WebView') !== -1 ||
   typeof CSJavascriptBridge != 'undefined' ||
   window.CS_isWebView ||
   new URLSearchParams(window.location.search).get('isWebView') === '1';
}