---
title: Troubleshooting - Android
description: Need help? We share probable causes and recommended fixes
lastUpdated: 14 April 2026
source_url:
  html: https://docs.contentsquare.com/en/csq-sdk-android/experience-analytics/troubleshooting/
  md: https://docs.contentsquare.com/en/csq-sdk-android/experience-analytics/troubleshooting/index.md
---

> Documentation index: https://docs.contentsquare.com/llms.txt
> Use this file to discover all available pages before exploring further.

When the SDK is not sending data as expected, use this page to identify probable causes and apply recommended fixes.

## Requests are failing

In order for Contentsquare to work, you need to make sure the following endpoints are not blocked by your network (VPN):

| Request | Endpoint | Detail |
| - | - | - |
| Config file | `https://mobile-production.content-square.net` | See [Configuration](../data-collection/#configuration) |
| Experience Analytics data (EU) | `https://m.csqtrk.net` `https://m.ba.contentsquare.net` `https://m.aa.contentsquare.net` | See [Sending data](../data-collection/#sending-data) |
| Experience Analytics data (US) | `https://m-aus1.contentsquare.net` `https://m.bf.contentsquare.net` `https://m.af.contentsquare.net` | See [Sending data](../data-collection/#sending-data) |
| Product Analytics data | `https://mh.bf.contentsquare.net` | See [Product Analytics](../../product-analytics/) |
| Monitoring | `https://l.contentsquare.net` | Used by the SDK to send SDK monitoring analysis in JSON format over HTTPS. |
| Session Replay data (EU) | `https://ka-aeu1.contentsquare.net` `https://ka.ba.contentsquare.net` `https://ka.aa.contentsquare.net` | See [Session Replay requests](../session-replay/#requests) |
| Session Replay data (US) | `https://ka-aus1.contentsquare.net` `https://ka.bf.contentsquare.net` `https://ka.af.contentsquare.net` | See [Session Replay requests](../session-replay/#requests) |
| Screenshot (EU) | `https://s.contentsquare.net` `https://b.ba.contentsquare.net` `https://b.aa.contentsquare.net` | See [Screenshot capture](../in-app-features/#screenshot-capture) |
| Screenshot (US) | `https://s-aus1.contentsquare.net` `https://b.bf.contentsquare.net` `https://b.af.contentsquare.net` | See [Screenshot capture](../in-app-features/#screenshot-capture) |
| Resources manager (EU) | `https://srm.ba.contentsquare.net` `https://srm.aa.contentsquare.net` | See [Session Replay requests](../session-replay/#requests) |
| Resources manager (US) | `https://srm.bf.contentsquare.net` `https://srm.af.contentsquare.net` | See [Session Replay requests](../session-replay/#requests) |

## Wrong tag loaded in WebView

When using Manual tag injection for dual context (WebView and Browser tracking on the same webpage), the SDK injects a script that may load after the page, causing the wrong tag to load in the WebView. Use the following solution:

Add a query parameter to the URL of the page you are loading in the WebView:

```kotlin
webView.loadUrl("https://www.example.com/?isWebView=1")
```

Then add it to the conditions in the page script itself:

```javascript
function isWebView() {
   return navigator.userAgent.indexOf('CS_WebView') !== -1 ||
   typeof CSJavascriptBridge != 'undefined' ||
   window.CS_isWebView ||
   new URLSearchParams(window.location.search).get('isWebView') === '1';
}
```