Troubleshooting

When the SDK is not sending data as expected, use this page to identify probable causes and apply recommended fixes.

Requests are failing

In order for Contentsquare to work, you need to make sure the following endpoints are not blocked by your network (VPN):

Request	Endpoint	Detail
Config file	`https://mobile-production.content-square.net`	See Configuration
Experience Analytics data (EU)	`https://m.csqtrk.net` `https://m.ba.contentsquare.net` `https://m.aa.contentsquare.net`	See Sending data
Experience Analytics data (US)	`https://m-aus1.contentsquare.net` `https://m.bf.contentsquare.net` `https://m.af.contentsquare.net`	See Sending data
Product Analytics data	`https://mh.bf.contentsquare.net`	See Product Analytics
Monitoring	`https://l.contentsquare.net`	Used by the SDK to send SDK monitoring analysis in JSON format over HTTPS.
Session Replay data (EU)	`https://ka-aeu1.contentsquare.net` `https://ka.ba.contentsquare.net` `https://ka.aa.contentsquare.net`	See Session Replay requests
Session Replay data (US)	`https://ka-aus1.contentsquare.net` `https://ka.bf.contentsquare.net` `https://ka.af.contentsquare.net`	See Session Replay requests
Screenshot (EU)	`https://s.contentsquare.net` `https://b.ba.contentsquare.net` `https://b.aa.contentsquare.net`	See Screenshot capture
Screenshot (US)	`https://s-aus1.contentsquare.net` `https://b.bf.contentsquare.net` `https://b.af.contentsquare.net`	See Screenshot capture
Resources manager (EU)	`https://srm.ba.contentsquare.net` `https://srm.aa.contentsquare.net`	See Session Replay requests
Resources manager (US)	`https://srm.bf.contentsquare.net` `https://srm.af.contentsquare.net`	See Session Replay requests

Known limitations

React Native Webview goBack()

Use of PanResponder

If you are using PanResponders in your app, a bug might appear on the element implementing it where it will only move for about a second and then freeze. This bug is caused by a conflict between the React Native SDK and our Bridge related to tracking swipe events. The workaround is to stop Contentsquare tracking when the pan gesture starts, and resume it as the gesture ends, as follows:

const panResponder = useRef(
  PanResponder.create({
    [...]
    onPanResponderGrant: (evt, gestureState) => {
 Contentsquare.stopTracking();
 [...]
    },
    onPanResponderRelease: (evt, gestureState) => {
 Contentsquare.resumeTracking();
 [...]
    },
    [...]
  })

).current;

Applying this workaround fixes the bug, but Contentsquare will no longer track swipes on views using the PanResponder.

Long Screenshot Not Supported

Long Screenshot is not currently supported in React Native. This feature captures and analyzes long scrollable screens such as product listing pages or user profiles for enhanced Zoning Analysis, and is only available in Flutter, iOS, and Android native SDKs.