Troubleshooting

When the SDK is not sending data as expected, use this page to identify probable causes and apply recommended fixes.

Requests are failing

In order for Contentsquare to work, you need to make sure the following endpoints are not blocked by your network (VPN):

Request	Endpoint	Detail
Config file	`https://mobile-production.content-square.net`	See Configuration
Experience Analytics data (EU)	`https://m.csqtrk.net` `https://m.ba.contentsquare.net` `https://m.aa.contentsquare.net`	See Sending data
Experience Analytics data (US)	`https://m-aus1.contentsquare.net` `https://m.bf.contentsquare.net` `https://m.af.contentsquare.net`	See Sending data
Product Analytics data	`https://mh.bf.contentsquare.net`	See Product Analytics
Monitoring	`https://l.contentsquare.net`	Used by the SDK to send SDK monitoring analysis in JSON format over HTTPS.
Session Replay data (EU)	`https://ka-aeu1.contentsquare.net` `https://ka.ba.contentsquare.net` `https://ka.aa.contentsquare.net`	See Session Replay requests
Session Replay data (US)	`https://ka-aus1.contentsquare.net` `https://ka.bf.contentsquare.net` `https://ka.af.contentsquare.net`	See Session Replay requests
Screenshot (EU)	`https://s.contentsquare.net` `https://b.ba.contentsquare.net` `https://b.aa.contentsquare.net`	See Screenshot capture
Screenshot (US)	`https://s-aus1.contentsquare.net` `https://b.bf.contentsquare.net` `https://b.af.contentsquare.net`	See Screenshot capture
Resources manager (EU)	`https://srm.ba.contentsquare.net` `https://srm.aa.contentsquare.net`	See Session Replay requests
Resources manager (US)	`https://srm.bf.contentsquare.net` `https://srm.af.contentsquare.net`	See Session Replay requests

Wrong tag loaded in WebView

When using Manual tag injection for dual context (WebView and Browser tracking on the same webpage), the SDK injects a script that may load after the page, causing the wrong tag to load in the WebView. Use the following solution:

Add a query parameter to the URL of the page you are loading in the WebView:

webView.loadUrl("https://www.example.com/?isWebView=1")

Then add it to the conditions in the page script itself:

function isWebView() {
   return navigator.userAgent.indexOf('CS_WebView') !== -1 ||
   typeof CSJavascriptBridge != 'undefined' ||
   window.CS_isWebView ||
   new URLSearchParams(window.location.search).get('isWebView') === '1';
}