Track screens
Contentsquare aggregates user behavior and engagement at the screen level. To achieve this, it’s necessary to track screen transitions by calling a dedicated API. When this API is called, the SDK logs a screenview event which identifies the new screen with the provided screen name.
Back navigation handling
Section titled Back navigation handlingBack navigation is not automatically tracked by the SDK.
When back navigation occurs the send
method should be manually invoked with the screen name of the previous screen.
Example with a custom navigation observer
Section titled Example with a custom navigation observerScreen name handling
Section titled Screen name handlingThe screen name length is not limited on the SDK side. However, it’s important to note that there is a limit of 2083 characters on the server side. Ensure that screen names do not exceed this limit to prevent any issues with data transmission and processing.
Handling Screen Views When App Returns from Background
Section titled Handling Screen Views When App Returns from BackgroundThe Contentsquare SDK automatically triggers a screen view when the app is moved to the background and subsequently brought back to the foreground. This occurs provided that a screen view with a screen name has been triggered previously. In such cases, the SDK will use the last screen name that was set.
Implementation recommendations
Section titled Implementation recommendationsFrom a functional standpoint, we expect a screenview to be sent:
- When the screen becomes visible
- When a modal or pop-up is closed, returning the user to the screen
- When a route is popped, returning the user to the screen
Achieving this can be facilitated through a NavigatorObserver ↗. This observer can be used to listen to route changes and send screenviews accordingly.
How to name screens
Section titled How to name screensAs a general rule, aim to keep distinct screen names under 100 characters. Choose names that provide a comprehensive understanding of the screen’s content or purpose. This will help you to identify the screen in the Contentsquare interface.
Separate words with space, dash or underscore characters
Section titled Separate words with space, dash or underscore charactersIf you want to create screen names with multiple words, it’s best to separate them using spaces, dashes, or underscores. Contentsquare will handle the formatting automatically.
Example: For a sub-category list of a retail app, use Home and Living - Home Furnishings
instead of .homeLivingHomeFurnishings
Use screen template/layout names
Section titled Use screen template/layout namesAs a general guideline, opt for names that describe the screen template or layout rather than focusing on specific content (data). This approach will minimize the number of unique screen names, making Contentsquare easier to use and reducing the potential for Personal Data transmission.
Examples of screen types falling into this category include Product Detail, Event Detail, Conversation/Chat, and User Profile.
Screens with multiple states/layouts
Section titled Screens with multiple states/layoutsScreens can have different layouts or states depending on the user context. In this case, append its value to the screen name.
Home screen
State | Screen name |
---|---|
App landing layout | Home |
Women products layout | Home - Women |
Men products layout | Home - Men |
Sales layout | Home - Sales |
Product Detail screen (PDP)
State | Screen name |
---|---|
Users on a Top for Women PDP | PDP - Clothing - Women - Tops |
Users on a Microwave PDP | PDP - Kitchenware - Electrics - Microwave |
Users on a Hotel details screen | PDP - Holiday type - Season - Board |
User account screen
State | Screen name |
---|---|
Overview | My Account - Dashboard |
Order history | My Account - Order history |
Returns | My Account - Returns |
Search screen
State | Screen name |
---|---|
Search | Search |
Search results for “Skincare” products | Search - Skincare |
Search results error screen | Search - Error |
Cart screen
State | Screen name |
---|---|
Empty cart | Cart - Empty |
Items have been added to the cart | Cart - Populated |
Issues with availability or pricing | Cart - Error |
Checkout screen
State | Screen name |
---|---|
User provides name, surname, and date of birth | Checkout - User Details |
User provides shipping address | Checkout - Shipping Details |
User inputs their credit card information | Checkout - Payment |