Troubleshooting

App crashes when capturing snapshot (hardware bitmap)

While capturing a snapshot you may experience a crash in some situations:

E/AndroidRuntime: FATAL EXCEPTION: main
    [...]
    java.lang.IllegalArgumentException: Software rendering doesn't support hardware bitmaps

If you use Hardware bitmap, or your image library use hardware bitmap by default (example: coil), the default snapshot method does not support it. To overcome the issue, you can enable the Static snapshot method which supports Hardware bitmaps.

Requests are failing

In order for Contentsquare to work, you need to make sure the following endpoints are not blocked by your network (VPN):

Request	Endpoint	Detail
Config file	`https://mobile-production.content-square.net`	See Configuration
Analytics data (EU)	`https://m.csqtrk.net` `https://m.ba.contentsquare.net` `https://m.aa.contentsquare.net`	See Sending data
Analytics data (US)	`https://m-aus1.contentsquare.net` `https://m.bf.contentsquare.net` `https://m.af.contentsquare.net`	See Sending data
Monitoring	`https://l.contentsquare.net`	Used by the SDK to send SDK monitoring analysis in JSON format over HTTPS.
Session Replay data (EU)	`https://ka-aeu1.contentsquare.net` `https://ka.ba.contentsquare.net` `https://ka.aa.contentsquare.net`	See Session Replay requests
Session Replay data (US)	`https://ka-aus1.contentsquare.net` `https://ka.bf.contentsquare.net` `https://ka.af.contentsquare.net`	See Session Replay requests
Snapshot (EU)	`https://s.contentsquare.net` `https://b.ba.contentsquare.net` `https://b.aa.contentsquare.net`	See Snapshot capture
Snapshot (US)	`https://s-aus1.contentsquare.net` `https://b.bf.contentsquare.net` `https://b.af.contentsquare.net`	See Snapshot capture
Resources manager (EU)	`https://srm.ba.contentsquare.net` `https://srm.aa.contentsquare.net`	See Session Replay requests
Resources manager (US)	`https://srm.bf.contentsquare.net` `https://srm.af.contentsquare.net`	See Session Replay requests